Do you replace our credit policy?
No. You configure your policy as a methodology; the system applies it consistently and records every override.
Can we move our existing Excel scorecard?
Your scorecard is re-created as a methodology (pointers, bands, weights, knock-outs). We walk through this on your own scorecard during the demo.
Which bureaus and bank-analysis tools can be connected?
CIBIL (commercial and consumer), Experian, CRIF High Mark, Equifax, Perfios, FinBox, Account Aggregator, GST via GSP, MCA, PAN, Aadhaar e-KYC (where permitted), Video KYC and ITR status. You use your own contracts. Each connector runs on sample data until it is connected to your contract and tested.
What if we do not have bureau access yet?
Each customer chooses how data comes in: Connected, Manual or Mixed. In Manual mode no connector is ever called and no pull consent is asked. Your team collects the credit reports, bank statements, GST and ITR from the party, uploads them and keys the figures; every keyed value shows its source document and who keyed it, and the checker approves as usual.
Can different products or seasons use different rules?
Yes. Clone a template per industry, product or season. Kharif/rabi, zaid, festive or lean-season multipliers adjust limits and cut-offs.
Is the video analysis a lie detector?
No. It produces advisory indicators, mainly consistency with documents, for the officer to probe. Optional hesitation prompts are off by default because they are not reliable across languages and accents. Nothing from video is used in the score, and it never auto-rejects.
How is borrower consent handled?
Consent is captured in plain language before data is pulled and is stored with its purpose. Withdrawal is honoured, subject to legal retention.
Who can see borrower data?
Access is role-based within your organisation, and each lender’s data is isolated from other lenders.
Where is data stored, and for how long?
In India. Documents and video are encrypted and retained per your own retention policy.
How long does set-up take?
Mostly it depends on how quickly your scorecard is agreed. We scope this with you in the demo rather than promise a number here.